Privacy Policy

Privacy Policy

Last updated: 30 June 2026  |  TCG POKIMONE LTD  |  Company No. 05458062

1. Who We Are

TCG POKIMONE LTD ("we", "us", "our") is a company registered in England and Wales under company number 05458062. Our registered office is at Tide Building, 8 Emerson Street, London, England, SE1 9DU.

We operate the website tcgpokimone.com and are the data controller for personal data collected through it. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact our data controller: contact@tcgpokimone.com | +44 78 7575 5342

2. What Data We Collect

We may collect and process the following personal data:

  • Identity data: first name, last name
  • Contact data: email address, telephone number, delivery and billing address
  • Transaction data: details of products purchased, payment amounts, order history
  • Technical data: IP address, browser type and version, time zone, operating system, device identifiers, cookies
  • Usage data: pages visited, links clicked, search terms used on our site
  • Marketing preferences: your preferences for receiving marketing communications from us

We do not collect any special category data (e.g. health, biometric, or financial account data beyond what is required to process a payment).

3. How We Collect Your Data

  • Direct interactions: when you create an account, place an order, subscribe to our newsletter, or contact us
  • Automated technologies: cookies, server logs, and similar technologies as you interact with our website
  • Third parties: analytics providers (e.g. Google Analytics), payment processors (e.g. Shopify Payments, PayPal), and advertising networks

4. Lawful Basis for Processing

Purpose Lawful Basis
Processing and fulfilling your order Contract performance
Fraud prevention and security Legitimate interests
Sending order confirmation and service emails Contract performance
Sending marketing emails (newsletter) Consent
Improving our website and services Legitimate interests
Compliance with legal obligations (e.g. tax records) Legal obligation

5. How We Use Your Data

  • To process and fulfil your orders, including arranging delivery and processing returns
  • To manage your account and provide customer support
  • To send transactional emails (order confirmation, shipping updates)
  • To send marketing communications where you have given consent — you may opt out at any time
  • To comply with our legal and regulatory obligations
  • To prevent fraud and ensure the security of our platform

6. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Shopify Inc. — our e-commerce platform (data processor). Their privacy policy is at shopify.com/legal/privacy
  • Payment processors (e.g. Shopify Payments / Stripe, PayPal) — to process transactions securely
  • Delivery and logistics partners — to ship your orders
  • Google — for analytics and, if applicable, Google Merchant Center product feeds
  • HMRC and other regulatory authorities — where we are legally required to do so

Where we transfer data outside the UK, we ensure appropriate safeguards are in place (e.g. UK adequacy decisions or Standard Contractual Clauses).

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential cookies: required for the website and shopping cart to function
  • Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics)
  • Marketing cookies: used to deliver relevant adverts (e.g. Google Ads, Meta Pixel)

You can control cookies through your browser settings or our cookie consent banner. Disabling essential cookies may affect site functionality.

8. Data Retention

  • Order and transaction data: retained for 7 years to comply with HMRC requirements
  • Account data: retained while your account is active, then deleted within 12 months of closure upon request
  • Marketing consent records: retained for 3 years from last interaction
  • Technical / log data: typically retained for 90 days

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access — request a copy of the data we hold about you
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data ("right to be forgotten"), subject to legal obligations
  • Right to restrict processing — request that we limit how we use your data
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — withdraw marketing consent at any time without affecting prior lawful processing

To exercise any of these rights, contact us at contact@tcgpokimone.com. We will respond within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this policy periodically. The current version will always be available on this page with the date it was last updated. Significant changes will be communicated by email where appropriate.

11. Contact Us

TCG POKIMONE LTD
Tide Building, 8 Emerson Street
London, England, SE1 9DU
Email: contact@tcgpokimone.com
Phone: +44 78 7575 5342